You have the right to withdraw from the contract, without giving any reason, within 14 days from when you or a third party appointed by you(i) has received the product(ii) or, in the case of the purchase of several products delivered separately with a single order , received the latest product.
To exercise the right of withdrawal, you will need to inform us by email at [email protected] by entering the order number and the e-mail address with which you made the purchase, following which you will receive an e-mail confirming the exercise of the withdrawal, containing the return form to be included in the package and the instructions for returning the product. Remember to insert the completed return form in the package together with the product and send it to: Via IV Novembre 75 San Casciano Val di Pesa Firenze 50026
To meet the withdrawal deadline, it is sufficient to send the request via the form before the withdrawal period has expired.
If you withdraw, you will be refunded the payments you made with the exception of delivery costs no later than 14 days from when your decision to withdraw was received. These refunds will be made using the same means of payment you used for the initial transaction, unless you request the refund on a different means of payment, in which case you will be responsible for any additional costs deriving from the different means of payment chosen by you. . The refund may be suspended until receipt of the goods or until you demonstrate that you have returned the goods, whichever is earlier.
If you have received the product, please return it without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if you send back the goods before the 14-day period has expired. The direct costs for returning the goods will be at your expense. Before confirming the withdrawal request, you will be indicated the transport cost for returning the goods.
You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return for defect or non-conformity
If you have received an incorrect or damaged product, please indicate this as the reason for the return during the online return request, to be carried out in the same manner described in the previous paragraphs. You will be asked to upload one or more images relating to the defect found and you will receive a confirmation email with instructions for proceeding with the shipment.